投诉 · 和朋友对话

你要做的事

对经理投诉：东西是坏的，你要退款，并指出多扣的那一笔。

对话里要用上

可能用得上的句子（点一下听）

• At the counter, you are making a complaint. The person with the badge is the manager. The printed sheet is the policy.在柜台，你在投诉。戴工牌的人是经理。那张打印的纸是规定。
• The long slip is the receipt. The cracked box is damaged. You are asking for a refund, and the new box is an exchange.长纸条是收据。裂开的盒子是损坏的。你在要退款，新盒子是换货。
• The card statement shows an extra charge. Pointing at that line is the dispute.银行卡账单上有一笔多扣的。指着那一行就是争议。